Legal
Terms & Conditions
Last updated: September 2026
These Terms & Conditions ("Terms") govern every order placed with LuvoraBloom ("we", "us", "our"), a handcrafted gifting business based in Sri Lanka, whether the order is made through our website, Instagram (@Luvorabloom_) or WhatsApp. By placing an order or contacting us to enquire about one, you agree to these Terms.
1. Orders & Customization
Every order is confirmed individually over WhatsApp. Browsing our catalogue or adding items to a message is not a confirmed order — an order is only confirmed once we have replied to acknowledge availability, final price, and delivery details.
- Custom requests (colours, wording, sizes, add-ons) are accommodated wherever possible but are not guaranteed until we confirm we can fulfil them.
- Please double-check names, dates, photos and any text you send us for engravings, frames or cards — we are not responsible for errors in the details you provide.
2. Pricing & Payment
All prices are listed in Sri Lankan Rupees (LKR) and are correct at the time of publishing, but may change without prior notice, especially for custom or bulk orders. Payment method and timing (advance payment, partial deposit, or payment on delivery) will be confirmed with you directly during order confirmation on WhatsApp.
3. Delivery
We currently deliver within Sri Lanka. Delivery timeframes are estimates communicated at the time of order confirmation and can vary based on location, courier availability, and order volume (especially around occasions like Valentine's Day or Mother's Day). You are responsible for providing a complete and accurate delivery address and a reachable contact number.
4. Cancellations & Refunds
Because most of our pieces are handmade to order, please read this section carefully:
- Orders can be cancelled free of charge before we begin preparing them. Once preparation has started, cancellation may not be possible or may only be partially refundable.
- Custom and personalized items (engraved frames, named keepsakes, made-to-order bouquets, etc.) cannot be cancelled or refunded once confirmed, except where the item arrives damaged or materially different from what was agreed.
- If your order arrives damaged or incorrect, please contact us on WhatsApp within 24 hours of delivery with photos, and we will work with you on a replacement, repair, or partial refund as appropriate.
5. Product Images & Natural Variation
We try to photograph and describe every piece as accurately as possible. However, because items are handcrafted, small variations in flowers, colours, packaging or finish between the photo and the final piece are normal and are not considered defects.
6. Intellectual Property
All photography, designs, logos and written content on this website and our social media pages belong to LuvoraBloom and may not be copied, reproduced or used commercially without our written permission.
7. Limitation of Liability
LuvoraBloom is not liable for indirect or consequential loss arising from a delayed or missed occasion, courier delays outside our control, or misuse of a product after delivery. Our liability for any single order is limited to the amount paid for that order.
8. Governing Law
These Terms are governed by the laws of Sri Lanka. Any disputes will be handled in accordance with Sri Lankan law.
9. Changes to These Terms
We may update these Terms from time to time as our business grows. The "last updated" date at the top of this page will always reflect the latest version.